Are you Getting the Best Service at Your Auto Shop? December 22, 2007
Posted by ratemyrepairshop in Car shops.Tags: Attitude, Auto Appointments, Auto Repair Shops, Auto Shops, Automotive, cars, Customer Service, Service Experience
4 comments
Here is a list of how you should be treated at an Auto Repair Shop. Listed in the full auto repair shop cycle:
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Do they make it easy to book an appointment?
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Are they courteous on the phone?
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Do they set up or offer alternative transportation?
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Do they ask the appropriate questions in order to fully understand what the problem is?
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When you are providing answers, does the Service Advisor listen and write it down?
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Does the Service Advisor try to diagnose the issue before a technician looks at the problem? The answer should “NOT” be yes.
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A diagnose charge should be provided before you sign the Work Order.
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The Service Advisor contacts you before any charges exceed what you were told.
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A full cost estimate is provided before any repairs are done.
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Ideally you should be given parts pricing options. Eg. The price for an OEM part compared to going with an aftermarket brand.
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Service Advisor underpromises never overpromises.
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Cost of repair is exactly what you were told.
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Most important is that the vehicle is actually repaired properly the first time.
This is a good way to find out if your shop is offering you their best. Keep in mind this is an ideal situation. Personally I look for the people that offer me the best attitude.
Do Women get Ripped off at Auto Repair Shops? December 9, 2007
Posted by ratemyrepairshop in Automotive.Tags: going to an auto shop, women, Women at auto shops, women auto repair, women in auto repair
10 comments
Most people do not realize it but, 65% of auto repair shop customers are women. I have worked in 2 different auto shops over the course of 6 years. I soon realized that the women coming to the shop often felt uncomfortable. They felt that if they didn’t understand how an engine or transmission worked they would be treated unfairly. But, people are people. It depends entirely on which shop you go to, not your gender. If you go to a shop where they could care less about their integrity and more about the bottom line, then you may be in for a large bill. Again, even if a man were to go to a shop like this and didn’t know very much about automotive, he would probably be overcharged as well.
The best thing to do is, find a respectful shop that treats their customers with care. I am proud to say that both of the shops I worked at never took advantage of women or men. I was taught that a Service Advisor’s job is to help everyone with their automotive questions. I don’t believe it matters which gender you are, but, if you don’t know very much about your vehicle, then you had better make sure you are going to a reputable shop.
That is why www.ratemyrepairshop.com was launched. We want to give people the ability to find the best auto repair shops in their area.
Auto Shop Service Managers December 2, 2007
Posted by ratemyrepairshop in Car shops.Tags: auto repair, auto shop, Mechanics, Service Advisors, Service Managers
1 comment so far
Service Managers claim your auto shop at http://ratemyrepairshop.com/rmrs/WelcomeServiceShop.aspx and recieve alerts sent straight to your email address. Anytime someone rates your shop negatively on our www.Ratemyrepairshop.com website you will receive the alert via email. The user has the option of allowing you to view their email address and first name.
Join our community and learn what customers are saying about your service.
