The Difference between Great and Terrible Auto Techs January 15, 2008
Posted by ratemyrepairshop in Uncategorized.Tags: auto mechanic, auto repair, auto shop. auto garage, auto technician, cars
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I have seen the full spectrum of auto technicians. The techs that didn’t last were the ones that didn’t put any care into their work. You could tell right away that they had already decided being a car tech was not the right choice for them. But, I had the priviledge of working with a technician that made it to the world finals for the manufacturer he worked for. He ended up placing 2nd in Japan. What set him apart?
The personality trait that I believe helped him achieve this was his methodical approach and attention to detail. No matter how difficult or easy the issue was, he approached everything with the same care. In auto repair you can’t miss a single detail. If you think the tire vibration is just a balance problem and don’t take the time to drive the car once you are finished then, you are going to have a comeback. You can’t assume anything. Once a repair has been completed make sure you are 100% correct.
In the end it is the auto tech who pays attention to detail that ends up with less comebacks and more hours at the end of the month.
I think you 100% correct on this, Or business have been around for 24 years and details are everthing, all so making sure you fix the problem the first time
The shop employees must see the point in doing high-quality work. Thus: the motivation.
-Dwayne
Josh, its good to hear from auto shops such as yourself who have been in business for many years. No doubt it is because of your attention to detail that keeps you successful. Keep up the great attitude.
Dwayne, your right about the motivation factor. I think when a person realizes that an auto tech often works on more than 100 cars per month you begin to understand how monotonous the job can be. It is important to have extra motivation or incentives put in place. Dwayne, do you mind telling us what type of motivation you have found to be effective?
Honestly, I can say that the only time I’ve been able to assuredly know that a job is done correctly, is when I’m the one who has done the actual work.
I have had assistants who are great assets to my company, but I work as a business owner who is a technician. I prefer to treat each car, and each person individually.
-Dwayne Harman