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Do all Auto Repair Shops try to Rip People Off? January 7, 2008

Posted by ratemyrepairshop in Automotive, Car shops.
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4 comments

Depends on who you talk to.  There are no shortages of negative reports and stories on the net about people who have been treated unfairly at a shop. But, there are countless amounts of outstanding shops in the industry. 

The difficulty in repairing cars is that the causes are not always clear cut.  Unfortunately, it can take time to correctly find a particular problem, and it can be more than just one part causing an issue.  For instance, most electrical problems are caused by many parts along the same wiring route.  You can’t find out for sure until you replace each part as you go along. 

The majority of time, a person who feels that they were ripped off was probably not contacted properly by the shop.  It comes down to a lack of communication, and this is where problems occur.  Most shops are now aware that word of mouth can either build their business or destroy it.

Overall this is why we have started www.Ratemyrepairshop.com. Here you are able to rate your auto shop. Now we will be able to screen out the good from the bad.  With your help, other people will be able to find out which shops are the best around.

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Are you Getting the Best Service at Your Auto Shop? December 22, 2007

Posted by ratemyrepairshop in Car shops.
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5 comments

Here is a list of how you should be treated at an Auto Repair Shop. Listed in the full auto repair shop cycle:

  1. Do they make it easy to book an appointment?
  2. Are they courteous on the phone?
  3. Do they set up or offer alternative transportation? 
  4. Do they ask the appropriate questions in order to fully understand what the problem is?
  5. When you are providing answers, does the Service Advisor listen and write it down?
  6. Does the Service Advisor try to diagnose the issue before a technician looks at the problem? The answer should “NOT” be yes.
  7. A diagnose charge should be provided before you sign the Work Order.
  8. The Service Advisor contacts you before any charges exceed what you were told.
  9. A full cost estimate is provided before any repairs are done.
  10. Ideally you should be given parts pricing options. Eg.  The price for an OEM part compared to going with an aftermarket brand.
  11. Service Advisor underpromises never overpromises. 
  12. Cost of repair is exactly what you were told.
  13. Most important is that the vehicle is actually repaired properly the first time. 

This is a good way to find out if your shop is offering you their best.  Keep in mind this is an ideal situation.  Personally I look for the people that offer me the best attitude.

Does the Safety Rating affect Your Vehicle Purchase? December 16, 2007

Posted by ratemyrepairshop in cars.
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The media sells us speed, style, comfort, the sound system, wheels, etc, etc. on today’s car models.  But, what about the safety rating of the car itself?  The majority of us have had car accidents affect our lives in one way or another.  It happens so quickly and they are hard to avoid.  Perhaps many of us can count recent “close calls” that could have turned bad. 

I recently purchased a 2007 Nissan Sentra SE-R and I must admit it was the style and power that drew me to the car.  However it was the safety rating that made me want to buy the car.  I live in an area where the roads are icy throughout the winter.  When I am driving in winter conditions it feels good to know that I am protected by side and front airbags. There are safer cars on the market and I know the next vehicle purchase I make will be solely based on safety.

Maybe we should all be driving Audi’s and Subaru’s.