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Women in Automotive January 27, 2008

Posted by ratemyrepairshop in Automotive, Car shops.
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The idea of a woman working in an auto repair shop has become somewhat of a norm in todays society.  But, you would be amazed at how thick of a skin a woman needs to have in this environment.  If you are a woman planning on starting a career as a Service Advisor, here are some of the things you will have to handle.

1. When you answer the phone be prepared to be mistaken as the receptionist and not a Service Advisor.  Also, there is a certain feeling of disappointment you hear in the customers voice when you explain who you are. (this only happens approx. 1 in 100 calls)

2. Some customers will blatantly ask to speak to a man.

3. When you explain a repair to a customer there is the odd person who will not believe you.  Unfortunately it will take a “male” service advisor saying the very same thing to get them to listen.

4. Know your stuff.  Auto techs will test you out.  If you know your way around a car you will gain their respect. 

Don’t think any of these things are a daily occurrence.  I am a man who cannot speak from a woman’s point of view but, I would say it probably happens at least 1 time every month (possibly more).

There are a lot of positives to think about if you are a woman entering a career as a Service Advisor.  There are many customers, both female and male, who feel more comfortable talking to a woman.  You may have to prove yourself first, but, once you gain their respect, you will have a customer for a lifetime.


Do Women get Ripped off at Auto Repair Shops? December 9, 2007

Posted by ratemyrepairshop in Automotive.
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Most people do not realize it but, 65% of auto repair shop customers are women.  I have worked in 2 different auto shops over the course of 6 years.  I soon realized that the women coming to the shop often felt uncomfortable.  They felt that if they didn’t understand how an engine or transmission worked they would be treated unfairly.  But, people are people.  It depends entirely on which shop you go to, not your gender.  If you go to a shop where they could care less about their integrity and more about the bottom line, then you may be in for a large bill.  Again, even if a man were to go to a shop like this and didn’t know very much about automotive, he would probably be overcharged as well.

The best thing to do is, find a respectful shop that treats their customers with care.  I am proud to say that both of the shops I worked at never took advantage of women or men.  I was taught that a Service Advisor’s job is to help everyone with their automotive questions.  I don’t believe it matters which gender you are, but, if you don’t know very much about your vehicle, then you had better make sure you are going to a reputable shop. 

That is why www.ratemyrepairshop.com  was launched.  We want to give people the ability to find the best auto repair shops in their area.